Reference

Legal terms for your account in Indonesia

We keep this page focused on how your account is treated under legal rules, how we store data, and where you send correction or access requests.

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How we apply legal rules by region

mahabett77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We apply legal rules by jurisdiction, so the way we handle your account can change based on where you access it and what local law allows. If you ask for data access, correction, or a copy of a record, we confirm that the request comes from

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the account holder and may ask you to match the email on file. Payment records linked to DANA, OVO, GoPay, or QRIS can be part of that audit trail when they are needed to verify ownership or resolve a dispute. We keep the process narrow: only
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the data needed for account control, record checks, and compliance is reviewed, and anything outside that scope stays closed. If local law does not allow a request, we say so clearly and point you to the next lawful step.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Where to send legal requests

If a legal question needs a human reply, we route it through live chat, the in-account request form, and the email tied to your profile.

Live chat If you need a quick check on data access, correction, or access blocking, open live chat any day from 08:00 to 23:00 WIB. We log the case, confirm the profile email, and keep the thread attached to your legal request.

Account form Use the request form inside your profile on desktop or mobile web when you want a record change. Attach the exact detail you want updated, and we answer in the same thread so the request stays traceable.

Email follow-up If your case needs documents, send them from the email on your account so we can match ownership before we act. We keep replies tied to the same case number, which helps us handle legal checks cleanly.

ACCOUNT SAFETY

How we handle data and access

We treat legal data as account data, not as a marketing file. That means we only keep the pieces we need for access control, dispute handling, and record checks, and we ask…

Data handling

We store the account email, request history, and any payment reference we need for DANA, OVO, GoPay, or QRIS checks, then use them only for access, audit, or dispute handling. Nothing extra is collected just because you ask a legal question.

Cookies

Session cookies keep you signed in and remember language on the browser you use. If you clear them, the next login may ask for your details again, which is normal and expected for a legal-sensitive account session.

Account security

Open Profile > Security on desktop or mobile web to change your password and review active sessions. We may ask for a match with the account email before we accept sensitive changes or release private records.

Retention

We keep records only for the period needed by law, dispute handling, and account control. After that, we anonymize or remove them under our retention schedule so old files do not stay around without a reason.

Contact route

For legal questions, use live chat or the in-account request form first. That keeps the request tied to your profile and gives us a clear timestamp for follow-up if the issue needs another pass.

Request changes

If you need correction, export, or deletion where local law permits, send the request from the account holder email. We reply with the next step or explain any legal limit plainly, without pushing you through extra loops.

Questions about legal access and records

Use these answers when you need to check access, data handling, or a correction request. We keep the process tied to your profile email and we only act where local law permits. If your case needs documents, move it to live chat or the in-account form on desktop or mobile web so we can track the same thread from start to finish.

We keep the profile email, request history, and the minimum record details needed to verify ownership or answer a legal request. If DANA, OVO, GoPay, or QRIS records matter to the case, we only review the lines linked to that request.

Open the in-account form, state the exact detail you want changed, and send it from the email on your profile. We confirm the match first, then update the record or explain the legal limit if local law blocks the change.

Yes, where local law permits. Send the request from your account email, and we will check whether any legal retention duty or dispute record must stay on file before we remove or anonymize the rest.

Cookies help us keep your session active, remember language, and protect a request while you move between pages. If you clear them, you may need to log in again before we accept a sensitive change.

We compare the request with the profile email, recent session activity, and any record details already tied to the account. For sensitive cases, we may ask for one more match before we act.

Contact live chat first, then use the in-account form if you need a written trail. We will tell you which part of the request we can handle, and which part depends on local law.

Legal terms for your account in Indonesia

Where to send legal requests

How we handle data and access

Data handling

Cookies

Account security

Retention

Contact route

Request changes

Questions about legal access and records

01 What data do you keep on my account?

02 How do I ask for a correction to my details?

03 Can I request deletion of my data?

04 Why do cookies matter for legal access?

05 How do you check that a request is mine?

06 Who should I contact if the law in my area changes?

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