Reference

Privacy Policy for Your Account

We spell out what we collect when you open an account, ask for help, or use DANA, OVO, GoPay, or QRIS inside our lobby.

DANAOVOGoPayQRIS
mahabett77 Privacy Policy for Your Account
REACH US HERE

Where To Reach Our Team

If you want to read the data we hold, correct a detail, or ask us to close a record, send the request through site chat or email.

Site Chat Use chat for a quick privacy request when you need a correction, a copy of your data, or a check on what we hold. We confirm the request from the account details you already control before we respond.
Email Send longer requests by email if you want a written trail. We keep the thread with your account record, ask for matching contact details, and reply in clear English so you can track each step.
Service Hours Our handling window runs daily from 08:00 to 22:00 WIB. If you contact us outside that range, we queue the request and continue from the same channel once the team is back online.
HOW WE WORK

Record Handling You Can Check

Our policy is built around the account steps you actually take, not broad claims. We keep only the details needed to verify access, match DANA, OVO, GoPay, or QRIS activity, and answer…

Data Scope

We collect the name, contact route, device type, and payment reference needed to operate your account. We do not use the policy page to ask for extra details that are not tied to access or support.

Cookie Use

Cookies remember your session and language choice so the same policy loads correctly on mobile and desktop. You can clear them in your browser settings without changing the rest of your account record.

Access Checks

Before we change an email, phone number, or policy request, we compare it with the last confirmed contact path and recent account activity. That step helps us avoid changes from the wrong device.

Retention Window

We keep support logs and account records only for the period needed to answer requests, match payment history, and meet local duties. After that, we reduce, mask, or remove the data according to the retention rule.

Device Trace

Our logs may record browser type, IP address, and device model when you open the page or ask for help. That record helps us spot unusual access and support you if a session is interrupted.

Change Requests

If you want to update your details, send the request from the registered email or chat thread. We verify the account first, then edit the field you named and confirm the change in the same channel.

Privacy Policy Questions You Ask

These are the policy questions people check before they open an account or send a data request. The answers focus on what we collect, how long we keep it, how to correct it, and how local law may shape access. If you use a phone on Android or an iPhone on Safari, the same request paths apply, and our team can point you to the exact contact step from the same page.

We keep the contact details you enter, the device and browser you use, and the payment reference tied to DANA, OVO, GoPay, or QRIS activity. We only ask for what we need to verify access and answer requests.

Yes. Send the request through site chat or email, then confirm it from the contact route linked to your account. We will check the record, prepare the file, and reply in the same channel.

Use the registered email or the current chat thread and tell us the field you want changed. We verify the request against recent account activity, then update the record and confirm the edit back to you.

We may store browser type, device model, and IP address for session security and support. That helps us trace unusual access, recover a stuck login, and explain any mismatch you might see on your side.

We keep records only for the time needed to run the account, answer support requests, and meet local legal duties. After that period, we reduce, mask, or remove the data based on the retention rule.

No. The same policy text loads on Chrome for Android, Safari for iPhone, and desktop browsers. Only the screen layout changes, so you can find the same sections without hunting for a separate version.

If a region is outside what local law permits, we may limit access to the policy page or a related request step. When that happens, support will point you to the allowed route and explain the next step.